Ordering information and return policies: Stuff you need to know.

Please select a category below, and read the following information prior to placing your order. It's good to know.



Payment

You can use your credit card to make purchases on this site. Either through PayPal or Google checkout, you'll find credit cards are a fast, convenient way to pay for items on this site. Google Checkout is integrated into the shopping cart, and you'll see the Google Checkout logo available when it comes time to pay.



As always, a personal check or money order are still accepted, as are PayPal account-direct payments. Orders paid for by check of money order are not shipped until they have arrived.

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Placing an Order

All items for sale on this site can be purchased using a secure online shopping cart system. The shopping cart allows you to use both the PayPal system and Google Checkout for purchases made by credit card. You will be directed accordingly during your checkout as to what you need to do if you do not currently have a PayPal account. If you would like to make a payment by check, you will still use the shopping cart system. Simply make that selection when payment method is offered during checkout.

The shopping cart is secure, run on a secure server. Please fill out as much information as requested so that your order may be processed in a timely manner.

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Placing an Order for Photographic or Art Prints

I host and process my photographic and art prints on another site. You can purchase those items by visiting my gallery at ImageKind, where you can find a great selection of papers and finishing options before placing your order. Orders placed through ImageKind are separate from the shopping cart here on Lone Prairie. Any orders you have here at Lone Prairie will be processed separately, and should be completed before going to ImageKind to place a print order.

If you would like to order prints of photos or art that you see on this site, but want different papers or options contact me directly. I do work with a professional lab and can process large, unique, or bulk orders to some degree. Please read here for more information.

Issues with orders placed on ImageKind should be taken directly to them. Here are some helpful links if you have questions with your order through ImageKind:

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Gift Certificates and Cards

You can use your Lone Prairie Gift Certificates and Cards for any purchase you make (according to the details given on the gift card) on the LonePrairie.net website. Lone Prairie gift cards and certificates will not work when shopping on the off-site merchants, such as ImageKind, Lulu.com, or Zazzle. Gift certificates are generally the same as gift cards, except in printed dimension or promotional appeal.

How it works: You buy a gift certificate or gift card. I email you your gift certificate number. Once you have that number, you can do three things:

Some things to know about a Lone Prairie Gift Certificate:

Looking to purchase a gift certificate or gift card? You can get a variety of styles and gift certificate options by visiting this here.

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Privacy Policy

Your email address is requested during the checkout procedure. It will NEVER be added to a mailing list, sold to any outside parties, or used to spam you. I abhor spam as much as you do. Your email is merely needed so that if there are any problems with the order, I have a way to reach you.

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Shipping and Insurance

All orders are shipped via the USPS unless otherwise specified. All orders are shipped Priority Mail, with Delivery Confirmation when available. International orders will be shipped using methods that are comparable, also via USPS. All shipping and handling costs are tabulated during checkout.

I am not responsible for damage, theft, or loss during transit. If you would like to include postal shipping insurance with your order, you may do so by adding it to your shopping cart, using the links in the column to the right. This insurance will be standard USPS insurance, and should damage occur to your order, you will need to notify me so that I may report it to the Post Office. I will replace the order at no cost to you, although since we're dealing with one-of-a-kind items, I may have to replace your order with similar items of equal or greater value. You may also request a credit if you do not with to receive replacements at that time.

I will ship items only after I have received payment. Payment by check is allowed, though your item will not shipped until after I have received it.

You can request to have an email sent to you once your items have shipped. It will contain the delivery confirmation number. Though this number does not help you track your package, it is what I use as proof that I did, indeed, ship your package. It is also what I use as proof of delivery. If the USPS system shows the package as confirmed delivered, you will not be allowed a refund claiming that you never received the package.

You may visit the USPS website to enter your confirmation number, and to find out more about Priority Mail and Delivery Confirmation if you have questions.

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Special Shipping Requests

If you would like your items shipped in a different manner, be it through UPS or FedEx, please contact me prior to placing your order so that we can work out the details and the additional shipping and handling charges you might incur.

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Returns, Refunds and Exchanges

Because most items on my site are handmade, often made-to-order, I do not allow returns except in specific situations. These situations may include:

If one of the above to occurs, you may return the item at my expense. I will then send out a replacement item, either the correct item or one of equal or greater value. I do not issue refunds, and will be happy to issue a credit if you do not want any items at that time. The flawed item must be returned to me, however, before I send a replacement or issue a credit.

If you change your mind on an order, contact me immediately. If I haven't shipped, I will reimburse your money (minus any credit card, PayPal or processing fees). If I have shipped, you can certainly exchange it by shipping it back for replacement. This shipping will be at your own expense.

If you feel that you have a valid reason for a return and/or refund, contact me and we'll work on the situation together. I'm not an ogre.

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One of a Kind Items

Most items on this site are one-of-a-kind items, which means that only one is available for sale. I do try to stay on top of my orders so that once an item is sold, I remove the "Buy Now" link as soon as I can so that no one else attempts to buy the same item. In certain cases I am not able to do this as fast as necessary (on vacation, away from my computer, etc.). Should two people "buy" the same item, I will contact the second person and offer a full refund or the opportunity to purchase a similar item of equal value.

Handmade items also have the tendency to exhibit minor "imperfections" which I am sure you are aware of. These are not to be considered defects and are not grounds for return. You may trust me when I say I am not churning out shoddy products. Each item is made by hand, however, and so the human element is a factor.

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Special Requests

In the past, customers have made special requests of me. I am open to special requests, depending on the request and if my schedule allows it. Please see the "Special Requests" box in the right column for ideas. If you are interested in these, or others, contact me directly and we can work out the details and any additional costs. I do not drop ship. Please don't ask.

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Because This Isn't WalMart

Not to state the obvious, but I am one person making each item one at a time. I try to fill orders as quickly as I can, but in certain times (Christmas, etc.) I am not able to turn orders out as fast as a large retail chain. Please place your time-constrained orders two weeks ahead of time if possible. I am always willing to work with each person to the best of my ability, so you are welcome to email me directly to see if what you'd like to have done is possible.

Remember, you're not dealing with a warehouse and many employees and some nameless company: you're dealing with me. One person, making things for you. Your emails come to me directly, get answered by me personally. I make your item, pack it, take it to the post office, and send it on its way. I'll work with you as best I can, within reason.

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On Being a Customer

I know how it is to be a customer, because most of the time I am one. I know the frustration of bad service, raw deals, and just about anything else that can go wrong. Most of the customers I have worked with in the past five years have been wonderful people that I get to know as actual people and not just order numbers. I appreciate my customers a great deal. However, there have been just a handful of customers who have made my life a living wreck, piling complaints and demands and make suspicious accusations of non-delivery or bad product that I have had to write this rather long list of order, return and refund rules and regulations. I really will listen to each customer and work to make them happy, but if I start to get the sense of a problem customer who is trying to get their cake and eat it to, I will firmly stand by my policies as outlined on this page. Very firmly. That is why, with each order, I assume you've read and agreed to these policies. By placing an order through this web site (Lone Prairie Art Works), you are agreeing to these policies.

I do thank you for stopping by and shopping on my site. I hope you enjoy the experience and the products, and that you come back again!

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