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Avoid the Sunday downtime.
written by Julie R. Neidlinger 0 comments link this postHelpful website owner tip #47*:
Avoid having your website host bottom-out and crash on a Sunday. Tech help is replaced by automated responses from either actual automated email, or the tech reply equivalent of an answering service.
"But Julie, I can't control when my site will crash. I can't control when my host will go wonky."
Well, then. Tough bounce. Welcome to my world.
Actual response to my support ticket that my site was down:
We apologize for any inconvenience this may have caused you. I have asked a member of our team who specializes in Web Site Management to review your account. You should be hearing from this specialist within 24-48 hours.
My reply:
I appreciate that it might take some time, but I sure hope you're kidding that you're going to have someone get in touch with me in one to two days... I can't run a website business like that.
Obviously, it's fixed now. But, for the record, avoid Sunday downtime.
*I don't know where the other 46 went.
Labels: technology
Copyright (c) Julie R. Neidlinger 5/12/2008 01:33:00 PM
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